Shipping policy
Shipping Policy
At Moose & Mug Coffee Co., we work to get your coffee roasted, packed, and on its way as quickly as possible.
Order Processing
Orders are typically roasted, prepared, and packed within 3–4 business days after your order is placed.
Processing times may be longer during holidays, high-volume periods, or other unexpected delays.
Shipping Transit
Once your order has been prepared and handed to the carrier, standard U.S. shipping typically takes approximately 3–4 business days.
Processing time and shipping transit time are separate.
Estimated Delivery Time
For most U.S. orders, please allow approximately 6–8 business days from order placement to delivery.
Delivery times are estimates and may vary due to carrier delays, holidays, weather, or other circumstances outside our control.
Shipping Rates
Our current U.S. shipping rates are:
- Standard Shipping: $6.95
- Free Standard Shipping: on qualifying orders of $50 or more
The shipping rate shown at checkout will reflect the option available for your order.
Shipping Area
Moose & Mug Coffee Co. currently ships within the United States.
Additional shipping destinations may be added in the future.
Tracking
Once your order has shipped, tracking information will be provided when available.
Please allow some time for tracking information to update after a shipping label is created.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order cannot be delivered because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.
If you notice an address error after placing your order, please contact us as soon as possible. Address changes are not guaranteed once the order has entered processing.
Delayed Shipments
Shipping delays may occasionally occur because of weather, holidays, carrier disruptions, or other circumstances beyond our control.
If your order appears to be significantly delayed, please contact us with your order number so we can review the shipment.
Lost or Missing Packages
If your order appears to be lost in transit, please contact us within 30 days after the estimated delivery date.
If tracking shows your package as delivered but you cannot locate it, please first check:
- Around the delivery location
- With household members
- With neighbors
- With the shipping carrier
Orders marked as delivered are reviewed on a case-by-case basis.
Order Changes and Cancellations
Please contact us as soon as possible if you need to change or cancel an order.
Because coffee orders may enter roasting and fulfillment quickly, changes or cancellations are not guaranteed once processing has begun.
Contact Us
For questions about shipping, tracking, delivery, or an order, please contact Moose & Mug Coffee Co. through the contact information provided on our website.
Please include your order number so we can assist you as quickly as possible.
Moose & Mug Coffee Co.
mooseandmugcoffee.com