Frequently Asked Questions

When is my coffee roasted?

Our coffees are freshly roasted in Bend, Oregon, then packaged and shipped after your order is placed. Current shipping details will be shown during checkout and in your order confirmation.

Do you offer whole bean and ground coffee?

Yes. Some Moose & Mug coffees are offered as whole bean, while others are offered ground for specific brewing styles. The available format is clearly listed on each product page.

What size are the coffee bags?

Our current coffee lineup is offered in 12 oz (340 g) bags.

How quickly does coffee ship?

Orders are prepared for fulfillment after purchase. Shipping times depend on the destination and fulfillment schedule. Final shipping estimates will be shown at checkout and in your order confirmation.

Where is the coffee roasted?

Our coffee is freshly roasted in Bend, Oregon, then packaged and shipped directly to your door. We work with our roasting partner to offer quality coffee in a range of roast profiles, available in Whole Bean and Ground options.

What is specialty-grade coffee?

Specialty-grade coffee generally refers to coffee evaluated for quality, flavor, and consistency to a higher standard than commodity coffee. Moose & Mug focuses on coffees selected for flavor and overall cup quality.

What roast should I choose?

If you like bright and lively coffee, start with a light roast. For something smooth and balanced, try a medium roast. If you prefer deeper and more intense flavor, choose a dark or French roast. Espresso roasts are designed for stronger, concentrated brewing styles.

How should I store my coffee?

Keep coffee sealed in its original bag or another airtight container and store it in a cool, dry place away from direct sunlight, heat, and moisture.

Do you offer decaf?

Yes. Northern Decaf is our current decaf option.

Can I buy Moose & Mug coffee as a gift?

Absolutely. Coffee makes an easy gift for birthdays, holidays, hosts, coworkers, outdoor lovers, and anyone who appreciates a good morning cup.